Our Commitment
At Jardin de Fleurs, your satisfaction is our highest priority. Every order is carefully inspected, securely packed, and quality checked before dispatch to ensure it reaches you in excellent condition.
Please review our Exchange Policy before placing your order.
Inspect Your Order Upon Delivery
Please inspect your order in the presence of the delivery personnel before accepting it.
If you receive a product that is:
Damaged or broken
Defective
Incorrect
Please notify the delivery personnel immediately and contact our customer support.
Important: Once the delivery personnel has left your premises, exchange requests for damaged, defective, or incorrect products cannot be accepted.
Exchange Eligibility
An exchange request will be accepted only if:
The product is damaged, defective, broken, or incorrect.
The package was inspected during delivery.
The issue was reported before the delivery personnel left.
The product is returned with:
Original packaging
Original tags
All accessories
Invoice or receipt
Exchange Options
If approved, you may:
Exchange for the same product
Exchange for another product of equal value
If the replacement product costs more, you'll simply pay the price difference.
Delivery Charges for Exchanges
Free Exchange
No delivery charge applies if:
We sent the wrong item
The product arrived damaged
The product is defective
Customer-Paid Exchange
If an exchange is approved due to a change of mind (where applicable), the customer is responsible for the replacement delivery charge.
Non-Exchangeable Items
Unless damaged or defective upon delivery, the following items cannot be exchanged:
Customized or personalized products
Special-order items
Sale or discounted products
